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Return and Refund Policy – Delicado

At Delicado, we aim to provide a clear and transparent shopping experience for all customers in Egypt.

• Returns or exchanges are accepted only in cases of manufacturing defects or if an incorrect item was delivered.

• Customers must contact our customer support within 24 hours of receiving the order to report any issue.

• Items must be unused, unworn, and in their original condition and packaging.

• Makeup products, accessories, and personal-use items are non-returnable and non-refundable, unless a manufacturing defect is confirmed.

• Once a return request is approved, the item may be replaced or refunded, depending on the case.

• Refunds are processed using the same payment method, including Cash on Delivery when applicable.

• Shipping costs for returns are not covered by Delicado, unless the issue was caused by an error on our side.

• Orders that have been inspected and accepted by the customer at delivery are considered final.

For any questions or concerns, customers can contact our support team through the contact information available on the website.